CIF FCL Shipping from Shenzhen to Jakarta (6 x 20GP Furniture Parts)
When a client’s supply chain is plagued by cargo damage and schedule instability, restoring trust requires a solution built on precision, reliability, and proactive problem-solving.
This case details how GWT Shipping took over a new client’s troubled shipment of six 20GP containers from Shekou, Shenzhen, to Jakarta, Indonesia.
By implementing consultative packaging improvements and leveraging our “priority loading” carrier relationships, we eliminated all prior issues, delivering a perfect, damage-free shipment and securing a long-term partnership.
Situation & Client Context
Client | A Shenzhen-based factory, new to GWT. |
Contract | CIF FCL Shipment (6 containers). |
Shipment | 6 x 20GP of furniture parts. |
Route | Shekou Port (Shenzhen) to Jakarta, Indonesia. |
Objective | Urgently resolve the client’s critical supply chain failures: stop cargo damage and secure a reliable, “no-roll” shipping schedule. |
Prior Pain Points | The client was “desperate to change”. Their previous forwarder’s unprofessionalism caused frequent rolled containers (delaying shipments) and recurring cargo damage, leading to financial losses and conflicts with their Indonesian buyer. |
The Challenges
GWT was commissioned not just to move cargo, but to solve a logistics crisis. We faced several core challenges:
Pervasive Cargo Damage: The client’s furniture parts were consistently arriving damaged. This was not only causing financial claims but also severely damaging their relationship with their buyer in Jakarta.
Critical Schedule Unreliability: With 6 containers being frequently “rolled,” the client’s production and delivery timelines were in chaos, making it impossible to forecast arrivals or meet buyer deadlines.
Deeply-Rooted Client Anxiety: The client had lost all faith in their logistics providers. GWT’s first challenge was to overcome this skepticism by demonstrating immediate control, professionalism, and a tangible plan to solve their two biggest problems.
Securing Guaranteed Space: The Shenzhen-Jakarta route can be volatile. Securing guaranteed space for 6 containers simultaneously—and ensuring they were not rolled—required more than a standard booking; it required a true carrier partnership.
GWT Shipping's Solution & Actions
Our team implemented a three-step, consultative plan focused on eliminating risk at the source, both in the terminal and inside the container.
Step 1: Strategic Carrier Alliance (Preventing Rolled Containers)
Action: GWT’s ocean freight team immediately analyzed the two-month performance data for all carriers on the Jakarta route, prioritizing schedule stability over all else.
Decision: We selected OOCL, a carrier with a proven track record of reliability. More importantly, GWT leveraged its long-term strategic partnership with OOCL.
Outcome: We secured a booking with a “priority loading” guarantee. This ensured the client’s 6 containers were designated for priority handling, moving them to the top of the loading list and completely eliminating the risk of being rolled.
Step 2: Proactive Cargo Protection (Eliminating Damage)
Action: We identified that the cargo damage was likely due to poor packaging and improper loading, failures the previous forwarder had ignored.
Innovative Solution: GWT’s team acted as consultants, not just forwarders. We proactively advised the client to improve the resilience of their export packaging and implemented stricter lashing and bracing protocols for our team during container loading.
Execution: Our operations team ensured all furniture parts were properly secured inside the containers, preventing any in-transit shifting or collision.
Step 3: Flawless Documentation & Process Management
Action: GWT’s professional in-house customs team pre-audited all export documents to ensure 100% compliance, guaranteeing a smooth port-release.
Coordination: A dedicated operator managed the entire end-to-end flow: booking, confirming loading details with the factory, coordinating truck/container pickup, overseeing the new loading/lashing plan, timely port return, and accurate VGM/SI submission.
Outcome: The client was kept informed with proactive updates at every single milestone. The containers were cleared instantly and sailed as planned.
Results & Benefits
Our proactive, expert-led approach delivered a flawless result, directly solving all of the client’s previous pain points.
Zero Cargo Damage: Upon arrival in Jakarta, the consignee inspected all six containers and confirmed 100% of the furniture parts arrived in perfect condition. This single act restored the client’s reputation with their buyer.
On-Time, “No-Roll” Sailing: All 6 containers sailed on the exact OOCL vessel as booked. GWT’s “priority loading” guarantee was 100% effective, providing the schedule stability the client desperately needed.
Trust & Confidence Rebuilt: The client was extremely satisfied, praising GWT’s strong team, meticulous follow-up, and professional service. This “perfect sea freight journey” completely erased their previous negative experiences.
Long-Term Partnership Secured: This flawless first shipment built an unshakeable foundation for all future cooperation, establishing GWT as the client’s new, exclusive logistics partner.
Conclusion
This project proves that the right logistics partner doesn’t just move cargo. They solve core business problems.
Where the previous forwarder failed, GWT stepped in as a consultant, identifying the root causes of cargo damage and schedule failures.
By combining proactive loading solutions with our high-level carrier partnerships, we transformed a high-risk, anxious client into a confident, long-term partner. We deliver reliability, not just containers.
Client Review
GWT solved all of our previous cargo damage and rolling issues. Their detailed follow-up, packaging guidance, and reliable space arrangement made this shipment completely worry-free.
— Manufacturing Partner in Shenzhen
Founded in 2004, Shenzhen Guanwutong International Freight Forwarding Co., Ltd. (GWT) is a WCA- and AEO-certified global logistics provider offering end-to-end air, ocean, rail, express, and DDP solutions.
With bonded warehouses in Shenzhen, Dongguan, and Fuzhou, plus 24/7 customs brokerage and real-time tracking, we deliver reliable, compliant, and tailored freight services to 3000+ clients across 190+ countries.
Want stable, damage-free, no-roll FCL shipping to Indonesia?
Get expert packaging guidance, stable carrier allocation, and proactive milestone visibility from GWT.
Thank you for reading!
Have questions, corrections, or better ideas? We’d love to hear from you!
We value every piece of feedback and promise to reply within 24 hours. Let's make this guide better together!
Note: Spam comments will not be published.